FREQUENTLY ASKED QUESTIONS
ORDERING & ACCOUNT
How do I place an order?
Placing an order at Acacia Bikini is simple. Browse our collections, select your desired items, choose your size, and click “Add to Cart.” When you are ready, proceed to checkout, where you will provide your shipping details and payment information. Once your order is confirmed, you will receive an email acknowledgment. You can also create an account during checkout to make future purchases faster and track your order history.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure timely delivery. If you need to make changes or cancel an order, please reach out as soon as possible using the contact information on our website. While we will do our best to accommodate your request, we cannot guarantee that modifications or cancellations will be possible once the order has entered the fulfillment stage.
What payment methods do you accept?
We accept major credit cards, as well as other secure payment options available at checkout. All transactions are processed through a secure, encrypted platform to protect your information.
PRODUCT & SIZING
How do I find the right size?
Each product page includes a size guide to help you select the best fit. If you are between sizes or have questions about how a specific style fits, we recommend reviewing the measurements provided. Our team is also available to assist with sizing questions through the contact methods listed on our site.
Are the colors accurate?
We make every effort to display product colors as accurately as possible. However, please note that individual monitor settings may affect how colors appear, and we cannot guarantee that your screen’s display will exactly match the actual product.
What is your swimwear return policy for hygienic reasons?
For hygienic reasons, swimwear must be tried on over underwear, and all original tags and hygienic liners must remain intact for returns or exchanges. We reserve the right to refuse returns that do not meet these conditions. For full details, please refer to our Return Policy.
SHIPPING & DELIVERY
How is my order shipped?
We partner with reliable carriers to deliver your order. Shipping options are presented at checkout, and you may choose the method that best suits your needs. Once your order has shipped, you will receive a confirmation with tracking information so you can monitor its progress.
Do you ship internationally?
Yes, we ship to select international destinations. Please note that international orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer. We recommend checking with your local customs office for more information.
What if my package is lost or stolen?
While we take care in packaging and dispatching your order, we are not responsible for lost or stolen packages once the carrier confirms delivery. We recommend providing a secure shipping address where someone is available to receive the delivery.
RETURNS & EXCHANGES
What is your return policy?
We accept returns and exchanges within a specified timeframe from the delivery date, subject to our return conditions. Items must be unworn, unwashed, unaltered, and in original condition with all tags attached. Sale items are final sale and not eligible for return or exchange.
How do I initiate a return or exchange?
To begin a return or exchange, please visit our Return Policy page or contact us through the information available on our website. We will provide instructions on how to proceed. Please note that return shipping charges are the responsibility of the customer unless the return is due to a defect or error on our part.
Can I return a sale item?
All sale items are considered final sale and are not eligible for return or exchange, unless otherwise stated.
GENERAL INQUIRIES
How can I stay updated on new arrivals and promotions?
The best way to stay informed is to sign up for our newsletter at the bottom of our homepage. You will receive updates on new collections, exclusive offers, and brand news directly in your inbox.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased directly through our website. Gift cards are delivered electronically and can be redeemed at checkout.
How do I contact customer support?
If you have any questions that are not addressed here, please visit our website at acaciabikini.com and use the contact methods provided. Our team is happy to assist you.
We appreciate your interest in Acacia Bikini and look forward to being part of your journey.